Returns or Exchanges

Thank you for shopping at dentilcoil.shop. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging and accessories whenever possible.

We reserve the right to refuse returns that show signs of misuse, damage caused by the customer, or items returned outside of the eligible return period.

Non-Returnable Items

The following items may not be eligible for return:

Products that have been used, assembled, or damaged after delivery.
Items returned without sufficient packaging that results in damage during transit.
Clearance or final sale items where explicitly stated at the time of purchase.

Return Process

To initiate a return, please contact our customer support team through the contact information provided on dentilcoil.shop. Please include your order number, a description of the reason for your return, and photos if the item arrived damaged or defective.

Once your return request is approved, you will receive instructions on how and where to send your item. Unauthorized returns may not be accepted.

Refunds

After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved, the amount will be credited back to your original payment method within 3 business days. Please note that the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will review the issue promptly and work with you to provide an appropriate replacement, exchange, or refund where applicable.

Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.

Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Any revisions will become effective immediately upon being posted on dentilcoil.shop.

Important Notice

Due to continued financial losses, we have made the difficult decision to discontinue this product line and are conducting a final clearance sale to reduce our remaining inventory. While this clearance event is underway, we remain committed to honoring our published return and refund policy for all eligible purchases. We sincerely appreciate the trust and support of our customers and thank you for being part of our journey.